REFUND POLICY
Refund Policy
At Capital Payment Solutions, we strive to deliver dependable financial services, payment processing solutions, and business financing support. Given the nature of these services, payments, fees, and transactions are generally considered final, except as otherwise specified in this policy, the applicable service agreement, or as required by law.
1. General Refund Policy
Payments made to Capital Payment Solutions for completed or initiated services, application processing, account establishment, consultations, or other business-related services are non-refundable once the relevant service has begun.
Refunds will not be issued due to changes in a customer's financial or business circumstances, a decision to discontinue services, or dissatisfaction with services that have been delivered in accordance with the agreed-upon terms.
2. Merchant Processing Services
Charges related to merchant account establishment, payment processing setup, equipment installation or configuration, and associated services are non-refundable once those services have been started or completed.
Recurring processing fees, transaction-related charges, and other merchant account expenses are subject to the provisions of the applicable merchant processing agreement.
Terminating or canceling merchant processing services does not automatically qualify a customer for reimbursement of fees previously paid.
3. Business Financing and Cash Advances
Fees related to business funding, equipment financing, merchant cash advances, and similar financial services are governed by the terms and disclosures contained in the applicable financing agreements.
Once a financing arrangement has been approved, established, or funded, any associated fees are generally non-refundable unless the governing agreement specifically states otherwise or a refund is required under applicable law.
4. Equipment Returns
Payment terminals, point-of-sale equipment, and other related hardware may be returned only after receiving written approval from Capital Payment Solutions.
Requests for authorized returns must be submitted within 7 calendar days following delivery. All returned equipment must be unused, free from damage, and packaged in its original packaging, including all accompanying accessories.
Approved equipment returns may incur a restocking charge of up to 20%, provided such a charge is permitted by law and disclosed in the applicable purchase terms. Original shipping and handling fees are non-refundable unless otherwise required by law.
Equipment obtained through a lease or financing arrangement remains subject to the conditions of the corresponding agreement and may not qualify for return or cancellation.
5. Cancellation Requests
All requests to discontinue or cancel services must be provided to Capital Payment Solutions in writing.
Service cancellations are governed by the conditions outlined in the applicable service agreement. Customers remain responsible for any fees already assessed, services performed, and contractual commitments incurred before the effective cancellation date.
Submitting a cancellation request does not, by itself, terminate an existing agreement or release the customer from any outstanding payment obligations.
6. Refund Exceptions
Refund requests may be reviewed in situations involving duplicate payments, confirmed billing inaccuracies, or charges processed incorrectly.
Capital Payment Solutions retains the right to evaluate each refund request individually and determine whether a refund is appropriate based on the relevant contractual terms and applicable legal requirements.
Nothing contained in this policy is intended to restrict or eliminate any refund, cancellation, dispute, or other consumer or business rights that cannot be waived under applicable law.
7. Contact Information
If you have questions about this Refund Policy or would like to request a refund or service cancellation, please contact us using the information below:
Email: info@capitalfinanceteam.com
When submitting a request, please provide your business name, current contact information, relevant transaction details, and a brief explanation of the reason for your request.
8. Changes to This Policy
Capital Payment Solutions may revise or modify this Refund Policy periodically. Any updates will be published on our website and will take effect on a prospective basis, subject to applicable laws and any existing contractual commitments.
